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Showing results for tags 'receipt'.
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We have a question concerning the email confirmation (order_conf.html). We have about ~ 30% of customers ordering by phone call. So we add an order via back office. However, some of these customers do not pay in time and if we call them, we get reasons like We never have ordered anything We have never received an order confirmation We would like to cancel the order What we now think about is to implement a tracking to check if an order confirmation email has been viewed by the customer. We know that we won't be able to track reception with 100% guarantee. However, does anyone know how such a tracking code could be implemented? What we tried and did not work: add an order specific url extension to the email logo like that: <td align="left"><a title="{shop_name}" href="{shop_url}"><img style="border: none;" src="{shop_logo}" alt="{shop_name}" /></a></td> Replaced with <td align="left"><a title="{shop_name}" href="{shop_url}"><img style="border: none;" src="{shop_logo}?ref={order_name}" alt="{shop_name}" /></a></td> The above change resultet in the logo was not displayed anymore. Any suggestion is appreciated.
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Hi My Prestashop installation is not sending receipts to customers. All other email is working. I went to the 'advanced parameters' section and sent a test email and it works. I then activated the 'Mail Alerts' module and that is working. When I run a test purchase through PayPal I received an email from the 'Mail Alerts' module telling me that I just made a sale. The problem is that the customer never received an email. Also my product is 'virtual' so I need the customer to receive an email with a download link. Does anyone have any ideas? Do I need to install an additional module to enable customer email receipts? Thanks
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