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Showing results for tags 'order status'.
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Hello, My shop is built with Prestashop 1.5.6.2. In the past I created various order status that are no longer in used. So, in admin > Orders > Status, I tried to delete unused status. But, I got an error message as follows : For security reasons, you cannot delete default order statuses...
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This free module for Prestashop makes POST request after order status changed to your API URL with order data. This module will be useful for developers to pass through some order data to third-party API after changing of order status. Feel free to customize the module yourself to pass muc...
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I created a new module that adds a new order state. I would also like to add my new email template to the folder with all templates (move file: my_module/mails/en/my_email_template to app_main_dir/mails/en/ dir). I don't want to send emails from my module, I just want to add a new template using on... -
I'm looking for a module that allows me to do something like this. When the order changed to "payment received" and we use e-mail template "payment" I need to add to that template something like "We've got your payment your product should be delivered to {date_of deliver}" date_of del... -
Hello, I have a pretty big problem in ordere management due to a bug in STATS. I've seen that lots of people have this kind of problem but I couldn't find a right fix. I'll try to explain it as clearly as i can I have 3 payment method on my website: Paypal, COD and bankwire. When a use...
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Hello, I want to disable "On Backorder (paid) or (unpaid)" status while ordering out of stock products. Customer order something, status is - Order ceated.. but there is one more order status and that is On Backorder.. I want to disable it. Please help Thanks
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Hello! I want to update the order status via API, but i want to do it using JSON and CURL For this reason, i have three questions: 1-What is the end point to do PUT to update status of a order? 2-What body in JSON do I have to send in the request? 3-How can i do the...
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Hello, I need to make a new order status named "Delivery Denied" and have the same action as a cancelled order. Which means when I choose this status the items should update (are added in) the inventory. My status already has same options with cancelled but I think that I have to change some co...
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Hi everyone, I want to set a special order status from shipping module. I can actually change the status and it is visible in order history, but for some reason it is immideately updated by default one, so in order status history I see: 1) my_custom_status 2) default_status (current_state)...
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Hi, When customer orders something from my web shop, i have to phone call them to verify delivery address (Because payment handled by cargo firm and they are paying on door). Me and my friend trying to call them. Sometimes orders counts reaches to 100s and phone call really mess because sometimes...
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Bonjour à tous, Je suis nouveau sur ce forum et je m'initie à Prestashop. Je souhaite modifier le statut d'une commande via un appel API. Après des recherches sur ce forum, j'ai su que pour faire cela il fallait créer un nouvel enregistrement de la table order_history. pour tester j'u...
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The Order Status is changing automatically. For example, when an order is received & marked as "Payment Received" it automatically changes to "Shipped". Or if I try & change the status to "Shipped" it automatically changes to "Preparation in Progress". Please advise, thank you
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Site working fine up until a few days ago, nothing changed but now orders are coming through with no status against them on successful payments from paypal and sagepay. It also doesnt update status for the free orders I tried also Have been trawling this forum for an answer but cant find...
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Hi I am using multi-store 1.6.1.16, and am trying to find out if I can have a different "order accepted" email generated for retail customers and wholesale customers. currently, the system treats both of my stores in the same way and so sends out the same "order accepted" email regardless of wh...
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Hi there, I suppose to have a bug on my brand new prestashop ecommerce website: when a customer successfully pay whit Paypal on Prestashop BO order is marked with "Awaiting Cash On Delivery Validation" instead of "Payment Accepted". I am not able to find - on BO and files both - how to cus...
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Hello to community of PS, Full newbie on PS recently i was stating building a new eshop on PS, to day i buy a payment module for credit cards. But i have to deal with a problem when the credit card payment failed or refused because the card dosen't have money or the data is incorrec...
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Hi, after upgrading my prestashop to the 1.6.1.10, in the latest orders i get in the BO the "payment error" status when an order is payed with paypal, even if money has actually been received to paypal account. Then in order page in BO there's this error like this : payed 308,98€ instead of 308...
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Hi, when I update order statuses, they do not change instantly as before. Now it takes a few minutes before the correct status shows. This delay is also affecting items in the cart. When items are added, they show in the quick cart, but only show up after a few minutes and refreshing when trying to...
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Hello everyone ! I'm quite new in prestashop development and i'm trying to do something that's not quite easy to me. I'm looking for a way to have the order status to be update automatically at a certain date. Trying to be clear : - We are using an addon to manage rental of the products... -
Hi I have been searching in vain on how to attach the invoice pdf to the email generated when the product is shipped. I see a lot of suggestions on Prestashop1.4, but no working suggestions on how is it possible for 1.6 I would like the invoice to be sent every time the order status is set t...
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Hello, some customers orders are ok, but unfortunately some orders doesn’t have assigned any status and the list of products is less than the total amount or there are even no products. For example the order have one product which cost 3,99 € but the order total is 46,99 €. When I take a look at th... -
Hi, I have a Prestashop B2B website 1.6.1.10 linked to an ERP system so all the products, clients and other flows are coming in and out from this ERP system. Customers are ordering on the prestashop website and paying after and not on the plateform so no check, no bank transfer... nothing. F...
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Hi all, I face a problem with my module. I'm developing a module for payment. It works but I have a problem with the order status. I close the order before the payment (because I have to send the reference to bank which is generated after the order confirmation). Then when the payment is accept... -
Hi, my shop stopped sending these messages to customers about a week ago: - Order Confirmation Mail to Customer - Order Messages to Customer sent from Order in BO. - Status Change Notification to Customer Any ideas on what these 3 have in common, or where to look for problems. We have not... -
I want to POST data of a order to specific url, i looked that i need a hook like this: public function actionOrderStatusUpdate($params) { } i have 2 questions, 1- How can i get an array with all the information of the order, for example, complete complete name of the costumer, ad...
