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Showing results for tags 'order issue'.
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Hello, I am using prestashop 1.5.3.1. Problem is that one customer ordered from my site there transaction is successful and money got credited in account but no order created in admin. i have also checked the tables in database but there is no order id nothing generated . Please help me with this issue..
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HI I found a problem on prestashop 1.6.1.x. Sometimes I've got dummyvalue dummyvalue instead of first name, last name and address of customers. I checked DB and there i found that dummyvalue exist only if: id_customer=0 id_country=37 id_state=0 id_manufacturer=0 id_supplier=0 id_warehouse=0 I don't have any modules for payment except Cash on delivery+. Do you have similar issue and you know how to fix it? Best regards! Thanks for all replays.
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Greetings, I’m asking for your help regarding an issue that I have been facing. When a client buys something online, the confirmation email he receives is correct however the email I receive as well as the order in the back office and the details order in the customer account pages are wrong. For some reasons, products are added to the cart. I have notice that all the wrong additional products are added on top of the good one. Thank you for helping me. Sincerely, Morgan