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Showing results for tags 'lost'.
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Hello, I forgot my password to access my back office. I keep on clicking on "lost password" and entering my email address to receive it back. I get the confirmation pop up message: "your new password has been emailed to you". However, everytime I check my email inbox or even my spam there is no...
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I need some advice and help please. I am still running v1.6.0.6 while trying to prepare a new site under 1.7. This has to be unconnected (the sites are very separate), but I have lost access to back office. I have the following error appear: [PrestaShopDatabaseException] MySQL server has go...
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Hi I recently updated Prestashop to version 1.7 and now my website is lost. Everything is gone. Have anyone else experienced this? And how do I get my webshop back? I have a backup file from Prestashop but I can't make it work.
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Bonjour la communauté, Je suis en train de développer un shop sur prestashop, mon shop contient environ 5k produits différents. Version Presta: 1.6 Url du shop : https://clubvetshop.fr Lorsque j'essaye de charger certain produit uniquement Mysql monte à 100% d'utilisation du processeur...
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Hello, I'm a complete noob on PS, started last week, still learning. Tried the "Live editor" on the basic PS Theme and accidentally removed the top menu bar "Women Men T-shirts Blog" (Not sure if i deleted it in the live editor or its gone because i deleted all the standard categories...)...
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hi, I am unable to see product images in the front office. but the images appears in the back office. i tried to regenerate thumbnails but the server times out. can someone please provide me the solutions. its urgent my website url: www.thelaptopcare.in
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I have accidentally deleted my search bar in the module page( Back office) how can I reinstall this module? ;( www.perfumeyou.com
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Hi everyone, I was trying to change the category URL and did something wrong. Before I had no subcategories and now: - the main category has become subcategory - in the backoffice I can not see the the category with the subcategory to edit Didn't find any solution in the forum, it's probab...
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Hello everyone I had a serious problem that appears in my shop that is still under construction. I went to Advanced Parameters - Multistores and tried to create one sub shop to one of the specific language of my shop. Probably I was wrong to enter data fields. As a result: i lost access to my store...