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Found 12 results

  1. Hej Sist jag var inne i vår shops Backend var någon gång i slutet av december 2024, absolut ingenting har justerats på vår shop sedan långt tillbaka i tiden (1.7.7.8). När jag nu i förra veckan hade anledning till admin besök, kommer jag inte längre in. Shopen fungerar f.ö. i bakgrunden som den...
  2. Hello, I forgot my password to access my back office. I keep on clicking on "lost password" and entering my email address to receive it back. I get the confirmation pop up message: "your new password has been emailed to you". However, everytime I check my email inbox or even my spam there is no...
  3. I need some advice and help please. I am still running v1.6.0.6 while trying to prepare a new site under 1.7. This has to be unconnected (the sites are very separate), but I have lost access to back office. I have the following error appear: [PrestaShopDatabaseException] MySQL server has go...
  4. Hi I recently updated Prestashop to version 1.7 and now my website is lost. Everything is gone. Have anyone else experienced this? And how do I get my webshop back? I have a backup file from Prestashop but I can't make it work.
  5. Bonjour la communauté, Je suis en train de développer un shop sur prestashop, mon shop contient environ 5k produits différents. Version Presta: 1.6 Url du shop : https://clubvetshop.fr Lorsque j'essaye de charger certain produit uniquement Mysql monte à 100% d'utilisation du processeur...
  6. Hi all, In the back end of one of my stores 1 of the product categories has gone missing! On the front-end I can see all the sub-categories still work ok and function as normal and the parent category gets a lovely 404 error. In the back office admin section the parent category is not in th...
  7. Hello, I'm a complete noob on PS, started last week, still learning. Tried the "Live editor" on the basic PS Theme and accidentally removed the top menu bar "Women Men T-shirts Blog" (Not sure if i deleted it in the live editor or its gone because i deleted all the standard categories...)...
  8. hi, I am unable to see product images in the front office. but the images appears in the back office. i tried to regenerate thumbnails but the server times out. can someone please provide me the solutions. its urgent my website url: www.thelaptopcare.in
  9. I have accidentally deleted my search bar in the module page( Back office) how can I reinstall this module? ;( www.perfumeyou.com
  10. Hi everyone, I was trying to change the category URL and did something wrong. Before I had no subcategories and now: - the main category has become subcategory - in the backoffice I can not see the the category with the subcategory to edit Didn't find any solution in the forum, it's probab...
  11. Hi, I'm using bluehost as my server for my website. I have lost my password to my backoffice and use an email I set up on bluehost as my log-in email for my back office. Whenever I click the 'lost password' button, I type in the email I generally use to log in. It then tells me it has sent the...
  12. Hello everyone I had a serious problem that appears in my shop that is still under construction. I went to Advanced Parameters - Multistores and tried to create one sub shop to one of the specific language of my shop. Probably I was wrong to enter data fields. As a result: i lost access to my store...
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