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Showing results for tags 'login problems'.
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For the past 4 days now, I have been unable to login to the back office of my website. The administrator url opens up as usual without any problem then when I type in the login details, it doesn't let me in and I don't get any error message. I thought someone had hacked my website so I tried to reset my password and my other admin colleague password but I still couldn't login with the new password. I have done a search here on the forum to find out if any user had come across similar problem and I found a few posts here but none of them had their issues resolved. This is very scary, this might be some kind of bug sweeping across prestashop. I would be glad if anyone can come to my rescue; I'm using prestashop 1.6 Many thanks
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- unable to login to admin
- cant access back office
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Hello, I started my production site 2 years ago, with a 1.4.9 version.Then I upgraded first to 1.5.6.2 and then to 1.6.0.8 using the 1 clic upgrade module. The site works well but there is a cache problem, I have to delete the class_cache.php sometimes for making it work. I checked the forum for a solution and as far as I know anybody solved this problem. So I started a new site from zero and I imported the products and categories with the same ID with a module and then I exported the tables of the production site related to customers, carts, orders, zones, couriers. Everything seemed to work well but I cannot login with a customer's login data. I read this topic: http://www.prestashop.com/forums/topic/311985-solved-moved-database-now-customers-cant-login/ and I did the same and I tried to login as admin and I had no problems, but then I took the data from some customers and I cannot login. I also tried this: http://www.prestashop.com/forums/topic/161377-solved-customers-cant-log-in-at-front-office-new-installps-1462/?do=findComment&comment=791927 With no luck. I created a new customer and I can login without problems, even I could logout and then login. Do you know how could I solve the customer's login problem? Thanks in advance. Regards.
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Problems login in new computer
martha.kaz posted a topic in Installing PrestaShop for the first time
Hello peoples! I am new to PrestaShop and computers are not really my thing... I have been designing a webshop in one computer (as a local host) and wanted to move it to another. I moved all the files to another computer but now I can't log in. I thought that perhaps I'm using the wrong password but when I try to get the password sent to my e-mail it says that my account doesn't exist. Can anyone help me?