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Showing results for tags 'issue'.
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Buenos días, al pulsar el botón "desactivar módulos no nativos" dejaron de funcionar los módulos del home y no encuentro cómo activarlos de nuevo, ya que, al ingresar a módulos, pues todos aparecen activados. Cuando entro al módulo de slideshow al ver por la consola JS de desarrollador a...
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I was installing a module for printful onto my website. As soon as I upload it, I received a fatal error and now I can’t access anymore my module page. Im using the 1.6.1. Version of Prestashop. I’m also using prestashop from a hosted website -
Hi, i encountered an issue on catalog search in backoffice. No matter which search you make, all products are returned to me as a search result (see attachment). I also noticed that if I go to see the SQL Query that is processed on the basis of the search, it is not modified by entering...
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Hello everyone i hope you all doing well. Today when i was adding new products to my website suddenly BO Products tab stopped showng the price for only combined products (in green mark) but normal products (in yellow mark) are okay. The thing is that happened after upload a product without touc...
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Hello I have Prestashop 1.7.8.7 with a paid theme for current. But i want to translate some texts from default theme. When i go to translations / front office translations, i cannot see on dropdown the classic theme but only the paid that i have. I try it with 1.7.7.8 and seems...
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I recently manually upgraded a site from 1.6 to 1.7. There was a laundry list of complications I dealt with (including that the theme work had all been done in default_bootstrap and was thus essentially lost/had to be redone) but only one, at present, that continues to vex me. Specifically, when I... -
Hello, yesterday I had a strange issue with my eshop. A client created an account without adding an address during the registration form which the address fields are mentatory. I tried by my self to check if the shop changed the configuration settings that I did to make the address during an upgrade... -
Hi, I have a really strange issue and i dont know where to start looking for a solution. So this behavior started yesterday. We did not change or update anything. But somehow prestashop started by creating orders with a strange (not the normal id which i configured in the beginning but o...
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I'm having trouble with the export function on the backend order page. I'd like to export all orders within a certain time period. But for some reason prestashop only allows me to export what is on page 1, while I want all 20 pages of orders that's within my search parameter. If anyone... -
Hi, I installed newest version of presta, I also installed template. All worked smoothly until I did copy in "/ app / themes / theme1" of "_dev" and "assets". I just wanted to have a copy of this catalogs and files files (so I had _dev-copy and assets-copy). After that I got 500. In the admin sectio...
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Bonjour à tous, Ayant cherché sur les forums, sur le GitHub et sur internet je n'ai trouvé aucune information relative à mon problème. J'espère tout d'abord être dans la bonne section afin de ne déranger personne qui ne serait pas concerné. Configuration : Prestashop : 1.7.5.1 PHP : 7.2 T...
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I am using prestashop 1.7.6.5. In Customer Service menu, it is not possible to configure a gmail account. See error below, I tested as well with the option validate=yes OR novalidate=yes. I followed carefully all suggestions on gmail site about configuration. Tested with different email acco...
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Hi everyone, I just activated the gift wrapping option in Prestashop's back office for Christmas (I have an e-shop in French), and I realise the "I WOULD LIKE MY ORDER TO BE GIFT WRAPPED" text is in English-only, even if all the rest of the website is in French....
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Prestashop Add to cart Button and Cart in the top don't show any more I don't now why it's really confusing because I haven't do any change or modification and today I discover this issue help plz
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I am the Web Designer for LOCKOUT TAGOUT Ltd. I have been tasked with solving some of the issues of our company website https://lockoutdirect.com/ . The website has a couple issues starting with the Search bar function not working to its fullest. An example of this would be if you were to search for...
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Hi, where to start ? - Installed PrestaShop 1.7.6.8 - got little issues installing but made it (error 500) - bought couple of modules - theme, invoice, captcha,Amazing filter , etc. - installed 2API integrations with invoice service and email service (CZ/SK) - added produ...
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Hi everybody, i'm getting a issue with homeslider module, its just installed but when logout and come back to module listing the module is uninstalled, and show for install againg, is working normally with the setting i did, but i cant configure anymore. I did tried delete the file config_es.xm...
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Hello, i have an issue with product add to cart button. When i add a product to cart. Ajax fires twice, but product only adds once. Im checking another installations and ajax only fires once. I have store with multistore. Someone have any idea why thi...
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Hi, I'm having an issue when assigning related products to a product. When I click to add a product it appears twice until I save and refresh the page. Is anyone having this issue as well?
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I am using prestashop 1.6 I am using the same CMS image inserted Inside the description section of the product page of many products with our store. I need to update this image with new content and I need this new image to appear as a replacement of the original one inside all the products d...
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Just upgraded to 1.7.4.2 from 1.7.3.1 and now I cannot seem to configure any installed modules. Only options are to disable, uninstall, disable mobile and reset. I've tried resetting but same issue. Anyone else having the same issue, or have an idea how to fix? Thank you in advance -
when I'm logged in back office in few minutes i hit for example "orders" then redirect me back to login back office. i must always clear history in my browser then BO works for few minutes. Im tried Safari, Chrome in iPhone safari same issues. PS 1.7.2.4 -
Hello, we have a problem with our checkout proceedur and unfortunately we didn´t found an answer in this forum yet. So we will ask by ourself and hope there is an expert, who will share his knowledge with us. Sometimes (And this is the big problem! We can´t replicate this issue at anytim... -
Guys, Pls help to reolsve the issue. Unable to open the Admin pancel from Laptop / System browser but its opening on mobile without any issue. Admin panel prompt to enter the credentials after giving credentials its just spinning for 2 mins and shows the below error. Note: no issues o... -
Bonjour, J'espère être dans la bonne section ! ^^ Alors voici mon problème, j'ai activé l'option multistore car la boite dans laquelle je taff à besoin d'un site pour les particuliers(prix TTC) et un autre pour B2B (prix HT), J'ai donc 2 store (j'ai créé le second depuis "Param...
