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Showing results for tags 'empty cart'.
Found 23 results
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Hello, My website is having this issue for some accounts ! but other could place orders normally! any one knows why? and how to fix
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Hi, When I create an order using a customer's abandoned cart (sometimes we do it to help customers), when I send the link to the customer to show the products cart, the customer finds it empty! The order is created without problems, but this situation does not make navigation on the site frie... -
Hi, I creaste an order from a cart abandoned by a registered customer. Once the order was created, I sent to the customer the link to make the payment, but when the link was opened, the cart was empty. here the log Frontcontroller :: init - Cart cannot be loaded or an order has already b...
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Hello, It is with desperation that I have no other choice but to ask for your help on a major issues since my upgrade from 1.5.3 to 1.5.4 .. The major issue is : the add to cart button is not working ... I mean, with the ajaxcart i can see the product going up when I click on the add to cart...
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Hi there, I've installed new shop a month ago (lacepatterns.eu), imported about 1500 products from old VM store and everything seems fine, except cart function. Cart works just fine for some customers but for some not; when not working it is impossible to add more than one product. Even with one p... -
Ho questo problema che frequentemente si presenta su un Prestashop 1.4.6.2 : Il carrello , nel quale ci sono dei prodotti, una volta che vado a fare il checkout per il pagamento lo trovo vuoto.. , si 'svuota'.. in Preferenze > Performance > Obbliga la compilazione è settato NO l'unica co...
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Hello, Sory for my englisch, I have problems with my site and after seeking for 2 days i dont find a solution. When you Klick on my logo in the shop we have: HTTP And for the rest: HTTPS Also when you open a product you can add to cart ( Https ) But when you go to a categorie, and you dont open t... -
Hi there, I've created an order for a customer via the backoffice so that they only have to click the provided link, and finish the payment. I've tested the link before sending it, and it worked for me. After 2 days the customer mails back that the link does not work. I check the link and in... -
Hello everyone, First, I apologize for the long post, but I believe this requires details. I am having these problems with shopping carts, on both PS 1.6.09 and 1.5.6 (I have two different stores): 1- when a customer (new or old) logs in, an empty ghost cart is created automatically in B...
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Hi we have the following problem: I fill the shopping cart with products and then I would like to do an instant checkout ("order as a guest"). After I have filled all required fields and go to the next step, the shopping cart is empty. Does anyone have an idea how to fix this problem? T... -
Hello, Paypal is giving me the following error when trying to checkout (see attached screenshot). I've tried uninstalling / installing the module, but no luck. I'm running PS 1.5.2. Did anybody experienced the same error before? Thanks. Roy
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Hi guys, i found some problem after the shop goes live. and i tried harder to find a solved but not found. 1. i use checkout single page. if registration there, it will show a popup message: TECHNICAL ERROR: unable to send login informations Details: Error thrown: [object Object]... -
Hi I recently upgraded my multistore setup from 1.5.4 to 1.5.6.1 now when I try to add items to the shopping cart it adds only one item and when I click on the cart it shows as empty I've tried with both java cart enabled and disabled and the result is still an empty cart. This is only happening o... -
Hi, After upgrading PS to v1.5.6 the items are not more displayed on the top cart ( see picture ) or on the right cart. The items are regularly in the cart but the description is not shows neither in the top of page cart or in the right column cart ( that now is disable ). I've inspected...
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Hi I have front office login problem in my Prestashop 1.5.4.1 by IE (with fresh cookie and history). Every time i add a product to the cart and try to pay it by clicking on "Checkout" button, i will face to log out my account automatically! I could solve this matter by connecting my domain to ht... -
Hola tengo instalado prestashop 1.5.5 y estoy intentando que funcione el módulo de paypal pero no hay manera. He configurado correctamente las claves de paypal de la empresa pero me pone que el carro está vacío al clicar en el boton de compra de paypal al querer adquirir un producto. Adjunto captura...
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Customers cannot checkout on my website when using internet explorer. Whether they use express checkout, the normal checkout, or guest checkout. After adding a product, going to checkout, logging into their paypal and continue they receive an empty cart error. Problem does not appear when using fire...
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Hi All, Very big issues and interesting that I searched on net about this I did get any discussion. The problem is in version 1.4x that when buyer process payment and made payment by any payment gateway or paypal and return back to the site the cart STILL showing that ITEM/ PRODUCT which use... -
We are experiencing an empty cart issue after adding a product to our shopping bag. It happens intermittently in various browsers. Adding the cart to the bag brings you to an empty shopping cart. We have tried everything under the sun and cannot solve this problem. Could it be a cookie issue...
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I add something to the cart, I then click to view the shopping cart and check out but it says: Your shopping cart is empty. Any know whats going on? thanks
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Hi, since some weeks I have a problem with my PS 1.4.0.12 When I add a product to cart, ajax works correctly and add the product very well. But, if I change page, the cart is empty! Sometimes I can move within some pages, but in one moment...PLOP! dissapears the products of the cart....
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Hi, we're using the Black & White theme and when a customer empties the basket/cart when on the Checkout page the whole one page checkout disappears, there is no 'your cart is empty' warning and so the customer is just left looking at the header and footer with nothing inbetween. Is there an...
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Hi! For no obvious reason the cart will suddenly not maintain orders. In other words - I order an item, do something else (look at another item or go to checkout or go to the cart etc..) and the cart empties. Twice this has happened. I need to know why because I do not want it to happen when...
