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Order Return Manager (RMA) Module With the growing competition in the eCommerce industry, it is really important for the online store owners to pay special attention to their existing customers as it is comparatively easier to retain the existing customers. As of now most of the online store including top marketplace like Amazon, eBay, Walmart etc offers easy return policies to the customers to retain the customers for a long time. The Return Manager module allows the store admin to offer hassle-free returns to the customers. By using this module the store admin can provide a user-friendly interface to the customers so that they can easily return the entire order or partial order. The Return Manager module helps you to improve the customer service. This Module is available for the Prestashop version 1.6.0.4 to version 1.7.x.x. More Info and purchase here: Return Manager Module FRONT DEMO BACKOFFICE DEMO The key features of the Return Manager Module are following: 1) The RMA Addon allows the store admin to set the return for the 3 methods – Credit, Refund and Replacement. 2) Admin can customize the messages for the return requests. 3) Admin can use the custom CSS and JS to make any changes in the look and feel at the front end of the module. 4) Admin can generate the return slip and also add the return guidelines along with the return slip. 5) Admin can define return policies along with the option to remove return policies from specific products or categories. 6) Admin can add/edit return policies with ease. 7) Admin can add the multiple reasons for the return so that customer can select a most appropriate reason for the return. 8) Admin can select the shipping paid by option for the return reasons. 9) The Return Manager module allows the customer to edit the comments for their returns. 10) Return manager addon also supports the option to upload the images/documents, so that customers can share the images of the defective/wrong products or the documents related to the purchase. 11) Admin can add multiple return statuses. 12) Admin can create return requests on behalf of the customers. 13) Return Manager addon offers pre-defined email templates for the New Return Request Notice (Customer), New Return Request Notice (Admin), New Return Request Approved, Return Request Denied, Return Request Status Change, Return request completed. Admin can easily customize these emails along with the subject line. 14) Easy tracking of the return requests. 15) Admin can accept/deny the return request on a single click as per the action was taken by admin an automated email will be sent to the customer. 16) The Return Manager Module is compliant with the official Prestashop GDPR module. Module link: https://addons.prestashop.com/en/customer-service/20146-knowband-order-return-managerreturn-slip-barcode.html

Hallo Zusammen Wie kann man das Modul "Kundenservice" deaktiveren (insbesondere die Kontaktfuntkion via Formular unter "Kunden > Kontakte", sowie das Kontaktformular bei Bestellungen unter "Erweiterte Einstellungen > Email")? Ist das überhaupt möglich? Hintergrund: Wir haben bereits eine Formularlösung für Anfragen, Retouren, Kontakt usw. sowie eine entsprechend konfigurierte Servicedesk Lösung im Einsatz. Die (rudimentäre) Funktionalität vom Prestashop internen Kundenservice Modul wird entsprechend nicht benötigt. Nun möchten wir diese komplett deaktivieren, da es zu einer Doppelspurigkeit / Missverständnissen führt und die Funktionalität nicht unseren Anforderungen entspricht. Über ein kurzes Feedback aus der Community würden wir uns freuen. Freundliche Grüsse wucherpfennig

Hi, The customer contacts displayed in the drop down form and available in customer -> contact are showing up for every shop, depsite being setup for a single group shop. In other words I have shops: - group A - shop 1 - shop 2 - group B - shop 3 - shop 4 - shop 5 and contacts webmaster1 & customerservice1 for group A webmaster2 & customerservice2 for group B Unfortunately webmaster1 & customerservice1 & webmaster2 & customerservice2 are displayed on the contact form. Any idea how to fix this? Thanks,