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Showing results for tags 'customer service'.
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Hi The title sums it up really! Prestashop 1.7. In the back office the customer service messages (Main Menu > Customer Service > Customer Service) have stopped. The last was December 31st 2024. Before this everything was OK. I have sent a few test messages but they do not show. I have trie... -
I have a recurring issue. Every time I press customer service in the customer service tab it crashes my website. It seems like something is wrong in the customer service tab but I can't get in to look at it without the page crashing. Does anyone have any suggestions on how to fix this...
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Is there any way possible to block an email address in the back office? Let's say you're getting nasty messages from a visitor who does not register, plus the email is a random address that cannot be tracked... Is there a way to just prevent this person from contacting again through the back...
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I am using prestashop 1.7.6.5. In Customer Service menu, it is not possible to configure a gmail account. See error below, I tested as well with the option validate=yes OR novalidate=yes. I followed carefully all suggestions on gmail site about configuration. Tested with different email acco...
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Hello, I would like to send private messages to customers from Order Detail but it's seems that the mail it's not being sent. After I click on Send Message appear the message "Comment successfully added." but the email not arrive to the customer. The email settings it's set up on "Advance...
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After installing PS 1.7.6.4. successfuly I placed an test order. I found out that the account automated confirmation eMail "Welcome..." was sent after the first page of the registration procedure, not at the last. Reading the confirmation eMail I was surprised to miss all customer-data, the eMai... -
PS 1.7.6.5 - How to change customer service reply subject?
onewhite posted a topic in General topics
Hi Guys When I send a reply to a customer from the "customer service" area, the subject name of the email is something like: [My Shop] An answer to your message no. ct9 is available (thread ID tcHJ1P03sw35x2) How can I customise this to be more "user friendly"? Thanks, Dave -
Social Messenger, Live Chat Support Module L'expérience utilisateur est la clé pour augmenter la popularité et les ventes de vos magasins de commerce électronique. Le module Social Messenger permet à l’administrateur de la boutique de fournir aux clients le support Facebook Messenger Live Chat... -
Hi, I have been received a lot of spam by contact form, so my messages in Customer Service have been full all the time. I have installed a captcha and the spam still the same, there is any other way to stop this?
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Hi! When customers send email to the company email adress. I can open it from customer service in admin panel. I can receive the email but not the attachments. How can i fix it. So its possible to open the attachments sent to email from customer service? Halil
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Hello all, So this has been happening for well over a year now but its finally got to the point where its ridiculous! Pretty much everyday we get spam emails from russan email addresses to our customer service email. Im guessing this is some loophole they have found to jsut spam emails b...
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My server does not utilize IMAP mail server but PrestaShop apparently utilizes IMAP to send customer emails relative to order status etc. Is there any way to refer that correspondence to unencrypted POP3 or (preferably) PHP mail? All attempts to send emails to clients results in a "500 Internal...
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Hi The standard email reply template presented below an incoming customer service email has changed from the generic wording ("thank you for your inquiry, we normally reply within blah blah blah") to a specific technical reply that was sent to a single customer. I have no idea how I managed to...
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Good Day, I have problems with prestashop 1.7.4.1, I cant access customer service area in the back office, the system keep spinning and after 10 minutes 400 error. Please I need help with this. Thank You
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Dear all, I have a problem with my Prestashop new message notification. When a customer writes us through our "Contact us" page, I get a blue notification on my PS backend and I also receive an e-mail. However I would like to be able to directly answer from the e-mail I receive as w...
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Hello World How or where can i change this status of "do not reply" in the Emails Messaging that comes direct from presta customer service or at the least make the link look professional? Please do not reply directly to this email, we will not receive it. In order to reply, please use t...
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Modulo Ufficiale Conformità GDPR by PrestaShop (1.5 & 1.6)
immagine123 posted a topic in Addons News
We bought a module developed by prestashop on 05/25/2018: Modulo Ufficiale Conformità GDPR by PrestaShop (1.5 & 1.6) as soon as we installed, we reported a problem and the developer write us to download the updated version 1.0.4. After the update, part of a module does not work anym... -
Hi, Im running prestashop 1.5.6 and having problem with customer service module I can send message out from prestashop to my email, but when i reply the mail it doesnt go into prestashop customer service module Im not sure how to configure it but when i click sync, it show success (screensh...
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Hi all, I must make mly own customer module for prestashop 1.7, my only problem is how to disable the build-in feature "customer service" ? Thanks,
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Hi, Our Customer service tends to be filled with by some varying communications that should be closed, in standard prestashop I can only close one item at at time. I need a module that adds a "Close Selected" Option in the bulk action menu. Anybody got any good sugggesti... -
Hey everyone! Since a few people asked about this, I thought I could record a tut about changing department for customer threads in 1.6 http://nemops.com/prestashop-customer-threads-change-department/#.WUlfmGiGOUk Hope you find it useful! Fabio -
Hello. I think... when the owner sent the message from contact form to another employee by the admin panel (Customer Service), normally the message was sent only to that employee. But In my client's store, the message which is sent to their employee was sent to the customer (who send messag... -
Hello, Is it possible to remove/hide or completely block Customer Service module/option from PS 1.5 ? http://doc.prestashop.com/display/PS15/Managing+Customers#ManagingCustomers-CustomerService We are handling our communication with standard email form and we don't need ticketing system... -
Hi, We are looking for a module that will allow use to receive and respond to customer service inquiries. Anyone got any ideas? Thanks!
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Customer Service Module does not work
vinaythaker posted a topic in Configuring and using PrestaShop
Hi, I have just finished completely creating my website. However i have only noticed that when i click on Customers --> Customer Service I get a page saying the page is not working and "ERR_EMPTY_RESPONSE". So I do not know what to do to reset the controller. I have ensured the controller is p...
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