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Hello, I am trying to insert the Order Message/Note into invoice.pdf in prestashop 1.6.0.14. i have make a function stored in override/classes/order/OrderInvoice.php I try to get the order message from my database with this class: public static function getMessages($id_order) { $messages = Db::getInstance(_PS_USE_SQL_SLAVE_)->executeS(' SELECT `message` FROM `'._DB_PREFIX_.'message` WHERE `id_order` = '.(int)$id_order.' ORDER BY `id_message` '); return nl2br(implode("\n", (array)$messages)); } How can i make it appears in my invoice.tpl? i try with {$order_detail.messages} but this does not work. Can somebody help me? Can someone describe me another way to appear the message in invoice.pdf? Thanks!

Dear all, I have a problem with my Prestashop new message notification. When a customer writes us through our "Contact us" page, I get a blue notification on my PS backend and I also receive an e-mail. However I would like to be able to directly answer from the e-mail I receive as well as being able to read the actual message. Actually the only thing I receive is an email which only notifies me that a new message has arrived, which is not too useful. You may find the example of this notification in the attachment. I really don't know where can I change this: Does anyone have an idea and could help? Thank you all in advance!

Hi there, I am on 1.6.0.9 and I am facing the following issue on a live website. At the checkout process, step1 there is a field where the customer can add comments about his order. Same thing can happen after the order has been submitted from the myaccount >order history. The problem we face is that from the myaccount >order history, everything works just fine but from the step1 of checkout , nothing is happening. We do have the following code in order-address.tpl but still nothing. {if !$opc} <div id="ordermsg" class="form-group"> <h3 class="section-header" style="text-align:left">{l s='If you would like to add a comment about your order, please write it in the field below.'}</h3> <textarea class="form-control" cols="60" rows="6" name="message">{if isset($oldMessage)}{$oldMessage}{/if}</textarea> </div> {/if} Any help or idea from where to start looking for it, is more than welcome

PS 1.6.0.6 with "Mail Alerts" enable. Merchant will receive a notification when an order is placed. In the email, there is a section for "Customer Message" But on checkout page (one-page checkout), customer and guest cannot find any message box/form. How to insert customer message (for special instruction for his order)? I dont know if it is a bug... Or am i miss/delete something there after edit the theme files? Remark: It seems like standard five-step checkout has no problem. Customer can insert comment under addresses.

Hi, I'm using the back-office to send mail to customer. Everything works fine but the message title in the mail address is wrong in mails received by customers : In my backoffice i've 2 contact : When i choose to respond using Support, the customers receive this mail : the "u" of Support ( second letter i suppose ) instead the entire "Support" word When i choose to respond using Webmaster, the customers receive this mail : the "e" of Webmaster ( second letter i suppose ) instead the entire "Webmaster" word Someone have any idea about this ? Thanks, Amar,

Hi. Again strange issue about 1.5.3.1. The I sent message thought Order by clicking on "Click here to add a comment or send a message to the customer " the customer gets just blank mail. Every other messages like deliver, confirmations, work OK. Just the customer message not. I check the order_merchant_comment.html" ale look same like the one from 1.4.8, where it work OK. So what could be the problem, and have anybody had same problem? Thank.

I am noticing a gap in how the customer/order messages work in association with normal contact form submissions. Firstly, common sense would say that all customer service communications (that is all communications from a customer to the store owner) should be managed in the customer service area of the admin. It appears that only emails sent via the contact form go there. It would be ideal to have all other messages go there and be tracked there as well. Secondly, and more importantly, emails sent via the customer message box in the order history are being sent to an old email address that I can NOT find the setting for!! Right now the contact infomation is set to go to [email protected] under "shop email address" Under the email tab is says: Send e-mail to: When customers send message from order page And "Customer Service" is selected. Under Employees -> Contacts I have "Customer Services" set to [email protected] and webmaster to my company email address. All emails from the contact form go to the appropriate [email protected] The issue is that all customer / order messages are going to [email protected] - this is an email address that I can not find anywhere at all as a setting in the prestashop database. WHAT IN THE WORLD IS GOING ON?!

Hi, i'm new here. I'm having problems with the gift message and the customer message on the order-opc.php page. (This is only when the order type is on One page checkout) Ive tried a test order with comments. PS won't show these message in the backoffice or on the invoices and emails. Can someone help me with this issue? I'm using PS 1.4.6.2