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Found 5 results

  1. Some products (the categories added to Loyalty reward already) on product page is show the points of reward and than they are hidden. How can I fix them? ---- My Information ---- Prestashop version 1.6.1.13 Customer loyalty and rewards version 1.2.9
  2. Hello, I have a problem with loyalty points, or rather with their "suspension". The module has incorrectly marked the status "Delivered", instead of "Sent" - as the final status for the points to be activated. At the moment I have over 2,000 orders, and marking now in the module of the "Sent" column as the final status (which determines the activation of points) only worked on new orders. Changing the last status again to "Delivered" and entering each order to change its status is the final solution? Maybe someone has an idea how to change it in bulk, or even "painlessly" Thanks in advance for your answer!
  3. Witam, mam problem z punktami lojalnościowymi, a raczej z ich "zawieszeniem". W module błędnie został zaznaczony status "Dostarczone", zamiast "Wysłane" - jako końcowy status aby punkty zostały aktywowane. W tej chwili mam ponad 2 tys zamówień, a zaznaczenie teraz w module rubryki "Wysłane" jako końcowy status (który warunkuje uaktywnienie punktów) zadziałało tylko na nowe zamówienia. Zmiana ponownie ostatniego statusu na "Dostarczone" i wchodzenie w każde zamówienie, aby zmienić jego status to ostateczne rozwiązanie? Może ma ktoś pomysł jak to zmienić hurtem, albo choć "bezboleśnie" Z góry dzięki za odpowiedź!
  4. Hi, I just recently launched our newly redesigned website with first time using the customer loyalty module. Everything went fine except there was one time I noticed that when a customer checks out an order using a free shipping voucher that we offer, the discount amount is deducted from the total points they should get. For example: a product costs 500 pesos, so therefore they get 500 points, and a free shipping voucher amounts to 50 pesos. Instead of getting the whole amount of 500 points, the customer now gets 450 instead. Are there any suggestions as to fixing this? Any help would be much appreciated. Thanks!
  5. My module does not seem to work at all. I enabled it with the fast check out and still after purchases my clients have no loyalty points in their profile. Somebody has / had the same problem ? Any help will be appreciated. Thank you
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