Search the Community

With prestashop 1.7.2 in the BO main menu is show 'discount' (italian 'buoni sconto') in menu Orders instead of 'credit slips' (italian 'note di credito'). The traslation is correct (in the language module), and the form show the right content but also the first box show the wrong label 'discount' (italian 'buoni sconto') see the image attached. There is anyone can help me? Thanks in advance.

When creating a refund for a single item on an order that has multiple, prestashop has decided to refund the full amount and on the credit slip it shows all the products on the order. We generated a partial refund for 2x Henri armchairs (£335 each) and the credit slip amount in the BO shows £670, which is correct. However when we download the PDF, it shows the other product, Cecile stool as being refunded also, and the credit note total shows £868.00. Another Credit slip has generated OK (we think because this was refunding all products on the order anyway). 2.Another issue is that when we are refunding a quantity of 2 units (or more) the calculation isn’t correct at the bottom. I’ve replicated this on our 1.6.1.0 site and it doesn’t have this issue. When the refund is generated as is, the credit note does come out at £198.00. Also is it possible to add notes on the credit slip field, like we can on invoices? This way when we download the credit slip table, we can see notes against the actual credit.

Hello All, I'm using Prestashop 1.5.6.1. I am not satisfied with the print of Credit slip. As I understand, the template is order-slip.tpl. Question 1: Is it possible to edit this template in the same manner as invoice.tpl? I tried to enter some new expressions (or use existing ones) that would be translated in the PDF translations, but it doesn't work - printed PDF is empty. How could I add stuff like: our company detailed address, VAT ID,... Question 2: I have a constant issue with the calculation of VAT, when I print it anywhere - invoices, credit slips... It rounds the Total tax differently in the "Tax Tab" section (which is a black box to me) and in the "{displayPrice currency=$order->id_currency price=($order->total_paid_tax_incl - $order->total_paid_tax_excl)}" section. Why? (see the screenshot attached.) What makes things even more interesting is that if I have invoices for different customers with exactly same products (as well as quantities), and same value of vouchers used on some invoices taxes are rounded the same, on other they are rounded differently. But as I said invoice data is absolutely the same. Explanation of the screenshot: On the right side of the screenshot, there is the invoice of the purchase - look at two different Total Tax: 5.38 (above total) & 5.40 (in the tax tab). On the left side, there is the Credit slip for the same purchase - look at the total tax: 5.39. This drives me crazy. Thanks for your answers, Cheers,

Hello: after reading some documentation on credit slips, I still need clarification on what exactly a credit slip is. What I need to do is issue a partial refund to a customer. I want the refund amount sent to their credit card account. I do not want to issue a voucher for them to use for future purchases. Under orders, I can see that I can issue a partial refund which will generate a credit slip if I enter an amount. It creates a credit slip with the refund amount. When the credit slip is generated, is it sending a refund to the customer's credit card account or is it just making a coupon type thing that the customer can use for his next purchase? Do I have to go into our authorize.net account to issue a true refund to the customer's credit card account? I am seeing conflicting statements about this so I'd appreciate it if someone could explain this to me. I have never dealt with refunds before, so please forgive me if this is a dumb question.

Ciao a tutti, una mia cliente vuole aggiungere la generazione dei voucher e credit slip anche in altri status oltre a Payment accepted (se lo metto in italiano questo forum mi butta sulla home e non mi fa postare.. (???) ). Come posso aggiungerli? non so dove postare dal momento che volevo segnalare anche il baco di questo forum. Se metto parole che contengono gioco in inglese (?) tipo pag-a-m-ento (ovviamente tutto attaccato) non posso postare -.-

Do we know if there are any plans to allow bespoke alterations of credit slips in the back office? Specificially, I really need to be able to deduct a restocking fee on top of shipping fees for returned items, so I can't simply issue credit slips (unless an order is cancelled before it has been dispatched). The current limitations are a real pain because I have to email manually-created refund receipts which neither I nor my customers have records of within the shopping cart system.