Search the Community

It is absolutely incredible, I had a problem with a seller of modules and I asked him a refund because his module does not work in my online shop. Of course, he said not to the refund, and nobody in Prestashop Addons can help me. Even, they dont have any email or form to make a complain. Finally, after many searchs, I found a form to contact Prestashop Addons. And which was their answer? They answered that I must use a form to contact the department of payments. But you know, where this form carries me???? It even is funny. The form only is to contact the seller of the module. But I do not want to speak with this scammer again!!! Well, my money is lost and I am not troubled about this small quantity of money. I am only angry due to the terribly bad, even non-existent, customer attention service from Prestashop Addons. And I will also write here about the seller of the module. Maybe nobody from Prestashop take care of customers. But at least customers will be adviced by me, and also by other many buyers whom suffered a similar problem. You only have to use Google to find them. I bought the module "Bitcoin HD - Accept bitcoins directly into your wallet" from Community developer.I bought this module because it says that it is compatible with Prestahop v1.6.0.4 to v1.7.2.4. My version is v1.6.0.9, but the module never worked. The seller never sent any instruction or explanation, only sent to me different versions of his module, but none of them worked. I asked a refund but the seller said that I must update my Prestashop version. I answered that my Prestashop is working perfectly and I will not update it, besides the module must work with v1.6.0.9, as he offers. Finally, the seller asked FTP access to my online shop. I answered that I dont give FTP access to unknown people, and this literally was his answer: "Do not be paranoid, we work with hundred and hundred of customers". This individual thinks that we are stupid. If we give FTP access to him, we will be always tied to him, and we will never be able to write a complain against him. Or even worst...