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Hi, here is a new module to help answer customer questions about products: Customer questions and answers Module Displays a "Customer Questions and Answers" block about the product (such as Amazon) with instant search engine included. Questions can be answered by the seller or by customers who bought the product. Link to Prestashop Addons: https://addons.prestashop.com/en/faq-frequently-asked-questions/86524-customer-questions-and-answers.html This module encourages your customers to solve their doubts about the product and to finalize their purchases. It improves customer relations by allowing other customers who have purchased the product to answer any questions potential customers may have about the product, increasing confidence in your product and your shop. Features When a customer posts a question, emails will be sent to the number of customers you have set in the module settings who have most recently purchased the product. From that email or from your shop they will be able to answer the question. The customer will receive an email notification when someone answers their question giving them the opportunity to thank the customer/salesperson for their help. Customers can rate the most useful questions and answers, as well as report abusive answers. It streamlines the process of answering customer questions about the product by allowing customers to consult questions and answers from previous customers with an easy to use instant search engine included. The instant search engine ignores the most common words (2 characters), searches for exact matches for words with 3 characters or performs partial searches for words with 4 or more characters among all product questions and answers showing the results instantly. The instant search engine will also search for matches in the product description and data sheet. You can also set up a blacklist of words to be ignored by the search engine in a certain language. By clicking on any question the customer is sent to the answers page. From here the customer can see all the answers to the question and perform the same actions as on the product page (answer the question, vote on the usefulness of the answers and report abuse). In the settings, among several presentation options, you can set whether you want questions and answers to require validation or not, as well as set a minimum time between the publication of questions or answers by the same user. You can also set the number of unanswered questions that there must be for the module to notify you by email. In this way, we avoid being bothered every time a user asks a question in the store and provide the opportunity for the user community to answer the questions. In the configuration you can include some layout options for links and buttons without having to modify the module stylesheet. You can see how they look in the examples under the layout options. Managing questions and answers is easy. Validating, viewing answers and questions, deleting, copying and even answering questions from your module is fast with our interface that quickly displays your actions via AJAX. Use the filters and receive information immediately. You can manage both question and answer tables at the same time and without leaving the management page. The changes you make will be displayed in the other table in real time without any problem. Filters and quick links are displayed immediately with AJAX. For more information, video demo, demos and documentation Link to Prestashop Addons: https://addons.prestashop.com/en/faq-frequently-asked-questions/86524-customer-questions-and-answers.html Thanks for your time!
- 15 replies
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- customer
- prestashop 1.7
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