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He guys, I have Prestashop 1.6.1.8 and it was fine till recently. I do not know what happen but now, I can not add or edit any products. When I want to save a new product or after editing an existing one, it shows 4 errors: 4 errors The description field (English (English)) is invalid. The description field (French) is invalid. The description_short field (English (English)) is invalid. The description_short field (French) is invalid. I have no special characters in this product. I really have no idea that what is the problem. Any suggestion?

Hi. I have a site which was previously running Prestashop 1.7.4.0 and all has been working well. Then I logged into the back office, I get to the Dashboard OK but if I go to catalog -> products if I try and edit a product I get the white screen of death. I am also getting the white screen if I try to go many other pages including Modules & Services I managed to update the site to Prestashop 1.7.4.3 and switched off Friendly URL and switched it back on again but the problem remains. Can anyone shed any light on what the problem could be? Thank you

I created my site and uploaded about 100.000 products. It is a book selling company. I do see the products list in my admin page but when I want to edit a single product, It just doesnt work. I wait for about 1-2 minutes after clicking "edit" button and get a white blank page as a result. I would appreciate if you help me. by the way, I am very new to prestashop.

In the lastest version of prestashop (1.7.2) I can't see any warehouse location field in the product edit ? -I see the product location field both in the webservice & the import list How do you handle product stock location in 1.7.2 ?

As of right now our system uses specific prices as a way to charge different prices to different countries so that we can keep the prices attractive looking to customers. We've decided to add some extra currencies into the mix and I've found a weird little issue. Sometimes when we try to submit a new specific price it simply doesn't add it to the list. You have to try three of four times before it acknowledges it and adds it on. There are no errors or notifications of any kind when this happens it simply appears to reload the page when you click save & stay. I thought maybe for whatever reason the error box just wasn't being displayed but when I try the exact same process with an invalid date range I do get a warning box so I'm unsure how to proceed with resolving the issue. It's not really realistic to expect someone to just keep trying to submit the specific price until it works so I'm hoping you might have some answers or at least be able to point me in the right direction. Grasping at straws I had a look at the php error log to see if there was anything in there that might shed some light but the only thing in there of relevance was this: [08-Nov-2016 10:53:31 Europe/London] PHP Notice: Undefined index: right_column_size in /var/www/webroot/ROOT/cache/smarty/compile/0f/8d/fc/0f8dfc58fb3f59a5f8b2b0482ee84061014c5999.file.product.tpl.php on line 1394 [08-Nov-2016 10:53:31 Europe/London] PHP Notice: Trying to get property of non-object in /var/www/webroot/ROOT/cache/smarty/compile/0f/8d/fc/0f8dfc58fb3f59a5f8b2b0482ee84061014c5999.file.product.tpl.php on line 1394 Chances are this is only relevant for the actual product theme file but I figured I'd include it just in case that turns out to be incorrect.

Hi Guys! I am having a problem on my stores. I am currently using PS 1.6.0.9 and have set up 2 different stores which are using the same products. The products are associated with diffent categories depending on the store. For example: Store 1 category1 product1 product2 product3 Store2 category2 product1 product2 product3 Category1 is not enabled for store2 and category2 is not enabled for store1. Here is my problem: When editing for example the product description on product1 in store1 and saving my changes, prestashop will drop the associated categories for this product although I have never even been to this tab at all. I think it must have something to do with the fact that the choosen categories for the edited product is not enabled on that store. If that is the point there must be a fix for this as there is by today 5 newer versions of PS and someone else must have had this problem. Thank you in advance! Daniel

On product edit page in back office. Some times I wait for around more than 2-3 minutes, still "save and stay" and "save" button remain disabled. Then I refresh the page, after 2-3 attempts save button gets enabled. One day I pressed F12 to check if there is any error in console or network. Then I noticed that edit product page creates around 10-15 asynchronous connections to load all the tabs in edit product page, if any of them don't get loaded due to any reason, save button remain disabled. I thought problem is with my hosting provider. I also contacted my hosting provider regarding this issue. They said that issue is with prestashop not with hosting. Please help. What should I do to resolve the issue. Regards Gautam Garg www.masgro.com

Olá comunidade prestashop, Com isto recorro a vocês. Estou a ter um problema com o web service da prestashop e um software externo, encontro-me em desenvolvimento de um website desenvolvido através do prestashop e neste momento encontro-me a desenvolver uma interligação com o web service da prestashop que é disponibilizado através da página http://doc.prestashop.com/display/PS16/Using+the+PrestaShop+Web+Service onde já testei os exemplos e funciona perfeitamente com o recurso "customers" em adicionar/editar/visualizar. Contudo pretendo neste momento gerir os produtos através do web service que irá estar em ligação com um software externo de facturação onde contem todos os produtos e seu dados como stock e preços, para isso faço um pedido ao web service através de get com os seguintes parâmetros $opt = array('url' => PS_SHOP_PATH.'/api/products?display=full&filter[reference]=[XPTO]'); que me devolve os dados do producto com a referencia "XPTO" pois é o dado que existe em concordância no prestashop e software de facturação externo com isso pretendo verificar se o produto existe no prestashop através da referencia e isso funciona depois obtenho também os dados de produto e altero para os dados que obtenho do software externo mas ao tentar enviar o xml já com os dados editados devolve-me o erro "Other error This call to PrestaShop Web Services failed and returned an HTTP status of 400. That means: Bad Request." -------- Este é o codigo completo que estou a usar: <?php // Here we define constants /!\ You need to replace this parameters define('DEBUG', true); define('PS_SHOP_PATH', 'http://www.examplesite.com/prestashop'); define('PS_WS_AUTH_KEY', 'XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX'); require_once('PSWebServiceLibrary.php'); //echo phpinfo(); // First : We always get the customer's list or a specific one try { $webService = new PrestaShopWebservice(PS_SHOP_PATH, PS_WS_AUTH_KEY, DEBUG); $opt = array('url' => PS_SHOP_PATH.'/api/products?display=full&filter[reference]=[FAC6.2454]'); $xml = $webService->get($opt); // Here we get the elements from children of customer markup which is children of prestashop root markup $resources = $xml->children()->children(); //$resources = $xml->children()->children()->children(); } catch (PrestaShopWebserviceException $e) { // Here we are dealing with errors $trace = $e->getTrace(); if ($trace[0]['args'][0] == 404) echo 'Bad Reference'; else if ($trace[0]['args'][0] == 401) echo 'Bad auth key'; else echo 'Other error - '.$e; } // We set the Title echo "<h1>Customer's List</h1>"; echo '<table border="5">'; // if $resources is set we can lists element in it otherwise do nothing cause there's an error if (!empty($resources)) { $data = array(); foreach ($resources->children() as $product => $resource) { echo '<tr><th>'.$product.'</th><td>'; echo '<input type="text" name="'.$product.'" value="'.$resource.'"/>'; echo '</td></tr>'; $data = array_merge($data, array($product => "".$resource)); } if (isset($data['id'])) // Here we check id cause in every resource there's an id { // Here we have XML before update, lets update XML with new values foreach ($resources->children() as $nodeKey => $node) { if($nodeKey=='ean13'){ $resources->children()->ean13 = (int)'123456'; } else{ $resources->children()->$nodeKey = $node; } } // And call the web service try { $opt = array('resource' => 'products'); $opt['putXml'] = $xml->asXML(); $opt['id'] = $data['id']; $xml = $webService->edit($opt); // if WebService don't throw an exception the action worked well and we don't show the following message echo "Successfully updated."; } catch (PrestaShopWebserviceException $ex) { // Here we are dealing with errors $trace = $ex->getTrace(); if ($trace[0]['args'][0] == 404) echo 'Bad ID'; else if ($trace[0]['args'][0] == 401) echo 'Bad auth key'; else echo 'Other error<br />'.$ex->getMessage(); } } } echo '</table>'; ?> --------------- Se possível me ajudem que já tentei varias situações e até ao momento ainda não consegui editar um produto através do web service, contudo os "customers" consigo fazer tudo dai acreditar que não seja problema do servidor/CURL/permissões. Ou me indiquem algum exemplo de como editar um produto através do web service. Obrigado, Rúben Martins

Hi, I recently upgraded my prestashop from 1.4 to 1.6 via 1 click upgrade. I enabled Multishop option. There were many issues that i have fixed, but I am not able to edit products in admin, when i save details for all shops it doesnot work, and when i save from one site it saves some details. please help, it is not showing any error nor log

Hi ! Please Prestashopers i can't go forward i'm stuck in those three errors : I'm using prestashop 1.6.0.6 i download it.. i unzip it in my localhost folder and i open it with my localweb then i follow insructions i install it normaly then i acced to both back store and front store when i begin configuring it and ADD or EDIT products this message appears and the method that i used to add a product Quick Access > new product > then i fill all in the informations when i hit save or save and stay the error appears i'll appreciate your suggestions and THANKS special thanks to El Patron

Hello! I am using prestashop 1.5.4.1 and if go to existing product and need to edit them, i got error "500 Internal Server Error". Now i can go back in Browser and my changes are updated, but i got this error frequently. I can click on Save button, or Sava and stay, same issue. If edit file defines.inc.php and ps_mode_dev to true i see attached error message. Can anyone help me, please?

I have a trouble when i try to add or edit a product, when i click on "ADD PRODUCT" it just dont do anything, just load a white page. i will show you what happen: when i click here (add product) i know the image is in spanish. this apairs... nothing.( not even a single form) but, if i click on Edit product, nothing happens to.. i have tryed in mayor browsers (chrome, firefox, internet explorer, safari, opera) and no 1 browser work. The url of my web is "elektrozales.com" and the hosting is Godaddy. I will be so glad if you help me, thanks.