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  1. Hi, I just made a fresh 1.5.0.17 installation on my server, however when I try to access the front- or back-office I get totally blank screens. http://www.alvagram....store/index.php Any advice ?
  2. Prestashop Version: 1.6.0.9 I have just edited the Block Newsletter TPL file to change the heading title. However once I re uploaded the edited file, the front page is now a blank white screen. Thanks for the help guys
  3. Hi, I have a shop that's using the theme (leo alaska) and it's been doing fine, but all of a sudden I get a blank screen. I haven't touched it in a while, and this just happened all of a sudden. I get the following error on debug mode: the php version currently...
  4. When a product is selected, say 'toy' and there are several pages, the pages change normally, but by pressing the 'show all' button the screen goes blank.
  5. Hi when users register at PlaneManuals.com and click submit as a new registration the screen goes blank. The user is created but doesn't return to home screen any ideas? I am fairly new to Prestashop and appreciate any help.
  6. I've been trying to use the version 1.6.0.13 of prestashop, everything was going ok, however when I tryied to index the products, I got the error 500 three times and the prestashop indexed about 480 of 2700 products, since then when a tried to add missing products do the index, I receive the blank s...
  7. I haven't changed anything except update a couple of Prestashop modules in the back office for days now. My website worked fine on 08/03/2015, but it wasn't until I got no hits on Google Analytics 09/03/2015 that I realised something was wrong - my website loads a blank white screen! As can...
  8. I've been getting this error http://snag.gy/hsu97.jpg for some time while testing the default PS 1.6.0.11 Cash on delivery.module. Obviously something's amiss, but I'm not familiar with any way to debug / catch the bug, and browsing the server server weblog is like finding a needle in a haystack...
  9. Hi When selecting pay now using the realex payment module, on click I just get a blank screen on mobile version of site on an ipad, everything works fine on the normal desktop version of the site, paypal module works on the mobile version , nothing in error logs and no errors showing when set to...
  10. Hai everybody can anyone please help me why clicking on catalog->Products Attribute turns to blank screen ? my AdminAttributesGroupsController.php is below:- <?php /* * 2007-2014 PrestaShop * * NOTICE OF LICENSE * * This source file is subject to the Open Software License (OSL 3.0) * that...
  11. Hi All, I've had multiple problems with using a shared server with a maximum of 128mb. I can install the default theme, and it runs with no issues. But when I install a new theme it creates memory problems / blank page loads. Should I just upgrade to VPS? Can I reduce the memory usage? (I hav...
  12. Hello forum Sorry for bringing up the topic separately, but I haven't been able to find a solution among the existing suggestions to the white screen problem. My server is already running at 256 MB memory limit, but the thing is that the problem does not occur for all visitors. As you can...
  13. hi, was able to go to my website last fri, 2 days after, tried to go to both website and backoffice but i am getting a white screen. last module installed is paypal. tried to turning on debug errors from (http://www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-informat...
  14. Hi, I'm helping a friend escape from his current service support. This involved moving his existing Prestashop site to a new Host. I chose Hostgator because I already run several WP sites there. I followed all the on line instructions. 1) Corrected PS settings 2) Downloaded DB 3) Download...
  15. Help I am a novice at this but my problem is similar after a customer places an order and pays by paypal the screen goes blank it was working a few days ago but not anymore and I cannot figure out what I have done to make this happen - pressing F5 then comes up with an error but that is generated by...
  16. The "catalog" menu underneath the dashboard is blank but I can still access the sub category such as products etc. by the drop down menu.
  17. Hello everybody, My store is in 2 languages - Azerbaijani and Russian. I imported products with csv file just in in Russian. But when I try to do the same for Azerbaijani I get white screen after import settings page, before mapping page. I have 2 csv files - one for Azerbaijani and the other fo...
  18. Hi, I've upgraded form 1.6.0.6 to 1.6.0.8 using 1-click Upgrade. After the upgrade I got white screen when saving any pages (cms, product etc.) The error is: Fatal error: Call to undefined function ctype_lower() in /home/ionization/ionization.su/docs/p/tools/htmlpurifier/HTMLPurifier.standalone...
  19. I have moved my PS 1.4.9.0. webshop to another host. Backup all the files at my old host and uploaded them to my new host. Deleted the tools/smart/cache (except index.php) and amended the settings.inc file. Login on back office works. But the webshop front office keeps blank. No error no nothing, ju...
  20. Hello, I'm using prestashop 1.4.7. Not all modules were working so I decided to delete cache and compile. Now I'm getting in blank screen in FrontOffice. Backoffice is still working correctly. Here is a part of the message I get, wen I'm entering FrontOffice. Warning: rename(/tmp/wrthvnEnO,...
  21. Hi I have updated a prestashop site and am in maintanence mode when i want to change a preference like changing the number of products for comparison i get a blank screen What is causing this? Please help
  22. Out of no where we began getting a blank screen saying "fatal error" when we click "orders" in back office. the strange thing is if we refresh a few times it shows the orders but comes back up if we click on an order - etc. I turned on error reporting but its not showing anything new just stil...
  23. I'm trying to upgrade my shop from 1.5.4.1 to 1.6.0.2 while as a subdomain. Template default - bootstrap is incompatible with 1.5. I did upgrade databases under this http://www.prestashop.com/forums/topic/251288-manual-upgrade-guide-ps-12-ps-13-ps-14-upgrade-only-database/ Eeverything ok. No proble...
  24. I updated my prestashop version to 1.5.6.1 using the 1-click upgrade, but then the shop showed a white blank page. I tried the rollback, but still no change. Please tell me what to do to fix this glitch. This is my shop's URL: http://modywear.com/index.php?
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