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  1. Hi I have a problem with a custom module. It is such a training before the module I am working on I would like the module to work on both user and admin side. On the admin side I want a new tab to appear in the left panel. The item itself appears only in the wrong place. It works corr...
  2. Hi guys, i have problem with ps wirepayment module! When its activated i cant open cart (500error) and cant make order (500error) When disabling wirepayment, every thing works, but people can make order because there is no payment method! Here is error! Any solutions? PHP8...
  3. I was configuring the email settings in the Customer Service section. After saving the information, I could not access the page again. Below is an image with debug information. I don't know what to do. Please let me know if you need more information. Thanks.
  4. Buongiorno a tutti, ho un problema con il BackOffice di Prestashop. Speravo che con l'aggiornamento sparisse invece l'ho ancora. Mi spiego : Non riesco ad accedere alla pagina "Servizio Clienti ----> Servizio Clienti". Mi da un errore 505 Gateway Time-Out (NGINX). Ho aumentato i tempi di a...
  5. Help, this morning I tried to log in and got this message: 500 Server Error Oops, something went wrong. Try to refresh this page or feel free to contact us if the problem persists. I cannot log in or even visit my website https://www.cosmeralda.it/ https://www.cosmeralda.com/...
  6. When I go to generate a sitemap using the Google Sitemap module I end up with a 500 Server Error. Any reason for this? What can I do to fix it?
  7. Bonjour, Mon site est actif depuis maintenant quelques mois sans problèmes. Ce matin impossible de me rendre sur mon tableau de bord (une fois erreur 500 maintenant erreur 503) et lorsque je me rend sur mon site il met 10 minutes à charger une page.. Merci d'avance.
  8. Hello, i'm trying to install Prestashop on a custom docker container, but every time i try, i get a 500 error during addon module install, my docker image looks like this : FROM php:7.1.33-apache RUN docker-php-ext-install mysqli pdo_mysql RUN apt-get update \ && apt-get install...
  9. i recently install preastashop on my server added a template that i bought. during designing i put the site in maintenance mode and when i enable shop i am getting 500 error but when i enable maintenance mode i get the maintenance page. any help pls. thanks
  10. Hallo an alle! Hab seit heute Mittag ein Problem im Shop. Heute war wieder der Prestashop account ps_emailarts update und kurz danach habe ich das Problem entdeckt. Und zwar kommt bei dem Abschluss der Bestellung folgender Fehler (siehe Anhang) Der Kunde bekommt eine weiße Seite mit 500 ERROR,...
  11. Bonjour, je rencontre un soucis avec l'installation de Paypal je suis sous 1.7.7.2 Lorsque j'ai voulu installer le module paypal, j'ai eu un message d'erreur. J'ai donc ré-essayer et j'ai eu le message indiquant que le module a bien été installé. Lorsque j'ai cliqué sur "configurer" j'ai m...
  12. Hey, I have installed paypal installation on PS and since then I am unable to login to my admin panel. I am a newbie and need help with this issue. I have tried troubleshooting but unabel to login. I am not able to delete the module from my webhost as well. I have given the rights but still it...
  13. Hello, I'm having this issue when saving a product in my shop stage.altomilano.it. When i click save, the backend starts the saving process, but it only works partially. For example, simple infos like title and description do get saved. But at some point, the process ends up in a 500 error...
  14. Hi, our prestashop was installed on /var/www/html now we want a second shop and so we configured virtual hosts on apache. when we place index.html with the text in the below folders: /var/www/sites/example1/html and /var/www/sites/example2/html the s...
  15. Hello! I'm building a new prestashop site. I have the Cash On Delivery as only possible payment method. When the user clicks on "Order with need of payment" I get and HTTP Error 500, even if the order is correctly visible in the admin site, and the same error occurs when I try to resend the e...
  16. Hallo alle zusammen, ich habe Prestashop 1.7.5 ich habe gestern gemarkt, dass bei mir im Online Shop wenn ich mich als neu Kunde registrieren möchte, kommt ein Fehlermeldung "500 Server Error". Was ich dazu gemerkt habe, das funktioniert dann nur nicht wenn ich das Option in Einstellungen...
  17. Hi there, I am running prestashop 1.7.6.1 with paypal and bank wire as payment methods and both modules configured. As soon as both payment methods appeared on the checkout page, the 'orders' link in admin started going to a 500 error page. I started the whole shop installation procedure over on a d...
  18. I restored the previous version off my pretashop and now lost access to my backoffice! I really need your help ..
  19. Hallo, Na een upgrade van mijn shop naar 1.7 krijg ik een 500 error als ik op klanten klik. in de DEBUG mode krijg ik onderstaande melding. Is er hier iemand die weet hoe ik dit kan oplossen? Groetjes, Arco
  20. Guys, Pls help to reolsve the issue. Unable to open the Admin pancel from Laptop / System browser but its opening on mobile without any issue. Admin panel prompt to enter the credentials after giving credentials its just spinning for 2 mins and shows the below error. Note: no issues o...
  21. Hi there, The following error has occurred in Admin of https://www.toptoners.com: After populating products into some newly uploaded categories (Brother and HP) in the Admin, I noticed that some products now time-out in the Admin (see attached). Various other products work, or don't work, w...
  22. Hola, Acabo de instalar la version 1.7 de prestashop desde 1.6 y cuando intento acceder al backoffice me da error 500. Tras cambiar displayerrors a true en defines.inc.php me sale el siguiente error: [ThemeRepository] Theme configuration file not found for theme at `/hosting/www/mis...
  23. I am running my website with prestashop 1.7 and theme purchased from Magnetech - SP_EMARKET. After Migration my customisation was gone. Now its again back to default purchased theme designed. Admin panel is not working at all. I have followed everything from last 72 hours....
  24. Hello. Please forgive me, I'm not good at English I'm Japanese. I am making a shop with Prestashop 1.7.3.1 now. We assume only customers in Japan. I first made a customer account for testing myself. And I tried to register new shipping address in account page (Store Front). But I saw "5...
  25. can we create login for a particular shop, when iam setting a urrl for shop it creates a 500 error.
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