CarlosW

I am using presta 1.6.1.4 latest version and I experience a very slow back office, but the Front Office is OK. After investigating on the forum about the problem, I found out that the reason for my slow back office are 3 corrupt files: default_country_modules_list.xml modules_native_addons.xml must_have_modules_list.xml which are located in the folder .../config/xml/ and have a size of 0 bytes. I tried to copy them from another prestashop installation and the problem was temporary fixed, I was able to work for the rest of the day without any problem. Unfortunately the next day I tried to enter the BO and the problem was there again. I checked the files above and the size was back to 0 bytes. I would appreciate it if someone with a better technical understanding can provide me with some assistance to fix the problem. Since I was not working on the BO and the eshop is not online, what has corrupted my files to 0 bytes? I am searching for the last 3 Days in the forum, but I was only able to pinpoint the problem without a solution. Thank you in advance.

My CMS pages are created from BO>Preferences>CMS, my theme is using the prestashop "standard way" to create the CMS pages. There is nothing changed by my theme in the cms part of prestashop. Do you know which file is responsible for the formatting of the cms page? I mean when I open the "about us" page in the default theme, where does the formatting instructions come from? I suppose there must be somewhere the code that formats the text of my cms page in a specific way... Thanks for your time

Thank you gabdara, I am using a custom theme, but the cms pages are from the standard CMS block v2.1.1 - by PrestaShop module. Any ideas where should I look?

Hello, I am new in prestashop and use version 1.6.1.1. I have problem with the cms "About us" page, because she is displayed only at 33.33% width, while all other cms pages (like for example terms and conditions) are displayed correctly at 100% width. When searching with Firefox developer tool, I found that responsible for this situation is a line of code like: <div class="col-xs-12 col-sm-4"> which is wrong and the correct should be <div class="col-xs-12">. Usually when I encountered a similar situation in other places, I was able to find the line "<div class="col-xs-12...." in the corresponding .tpl file and change it. Unfortunately the only I can find is the cms.tpl file, but there is no such line in code to change it. In addition I don't want to change the col-sm-4 width:33,33% in the global.css file, because other elements of the site are depending on that. I tried to create also a new cms page, but the new page shows also at 33,33% width. I will appreciate any help on the matter, because I search in the Forum, but was not able to find and clues. The screenshot is in the attachment.

Thanks, I managed to solve a similar problem, to another payment module.

My hoster webhosting4u.gr was kind enough to find a solution. He told me that there is some bug which has to do with the AJAX calls that somehow don't complete, so presta is waiting and waiting. He told me that he upgraded PHP to 5.5.30 and applied a solution find on Github. I am sorry but I don't know more technical details I am newbie and I heard about Github, but don't know what it is. Maybe more advance user encountering the same issue will be able to find also a solution there. I hope that the presta team will find a fix soon, cause otherwise presta is an awesome platform especially for new presta shoppers like me. Haylau I thank you for taking the time to help me, I really appreciate your efforts ! I will now try to mark this post as SOLVED, I hope I find a way, because it was my first post....

I tried solutions: 1) updating the AdminController.php with the file I found on another post. 2) updating to 1.6.1.3 with 1-click update, nothing again. 3) Checked my server logs for memory errors, nothing found. 4) Cleared smarty cache, nothing.

When I go to Catalog>Products and want to edit a product, I see the buttons "Save and Stay" and "Save" turning forever without stopping. As a result I can't save any changes to the product. Moreover I started to see also the formatting code together with the text inside the descriptions (see attached picture). I don't know if this has something to do with my problem, but my hoster moved me 2 days ago to a new server, and I am afraid that he probably did something wrong with the database. I would appreciate any hints to solve the problem.