papafrankc

I'm trying to set up a new Carrier that will ship to a specific area and has a fixed price for the shipping. I keep getting that "no carriers deliver to this address" message. Here's what I have done: I enabled the country "Sweden" under Localization/Countries It belongs to the "Europe" zone. I created a carrier called "Papasworkshop to Sweden" and I set the shipping price to "Europe-Zone" at $16.00. In my main product I enabled "Papasworkshop to Sweden" under the Shipping Tab. When I select a Sweden address and try to ship a product to Sweden I get the message "no carriers available" So I go back and select a USA address and I get my normal USPS shipping options....PLUS I get a choice that says: Papasworkshop to Sweden 10-14 days The best price Free My shipping charges to Sweden are $16.00 so I certainly don't want it to be FREE. Also,this option for shipping to Sweden shouldn't be coming up when I choose a NorthAmerica/United States address. I've noticed that a lot of people seemed to have problems getting the "no carriers available" message. Many of the suggestions have pointed to Shipping configuration problems. I've gone through the shipping setup many times and I think I understand it however I could certainly be doing something wrong and not realize it. Note: since my USPS module only ships within the USA, I'm trying to set up fixed shipping charges to other countries. I thought maybe I could set up individual Carriers with a fixed price for each. Such as Papasworkshop to Canada $ 9.50 Papasworkshop to Sweden $ 16.00 I don't see any bugs reported on this problem so I'm wondering if I'm doing something wrong? Any thoughts will be appreciated. Thanks Frank Carey

DevNet, Thanks for your reply. I followed your instructions and created the new file in the /override sub-directory. However, the "fix" doesn't seem to have any effect on my site. Here's what I'm trying to do. Maybe you can give me some ideas? I enabled the country "Sweden" under Localization/Countries It belongs to the "Europe" zone I created a carrier called "Papasworkshop to Sweden" and I set the shipping price to "Europe-Zone" at $16.00 In my main product I enabled "Papasworkshop to Sweden" under the Shipping Tab When I select a Sweden address and try to ship a product to Sweden I get the message "no carriers available" So I go back and select a USA address and I get my normal USPS shipping options....PLUS I get a choice that says: Papasworkshop to Sweden 10-14 days The best price Free My shipping charges to Sweden are $16.00 so I certainly don't want it to be FREE. Also,this option for shipping to Sweden shouldn't be coming up when I choose a NorthAmerica/United States address. I've noticed that a lot of people seemed to have problems getting the "no carriers available" message. Many of the suggestions have pointed to Shipping configuration problems. I've gone through the shipping setup many times and I think I understand it however I could certainly be doing something wrong and not realize it. Note: since my USPS module only ships within the USA, I'm trying to set up fixed shipping charges to other countries. I thought maybe I could set up individual Carriers with a fixed price for each. Such as Papasworkshop to Canada $ 9.50 Papasworkshop to Sweden $ 16.00 Any thoughts you might have would be appreciated.

I would like to know how to download and install a recent bug fix. The team has posted the following in the bug report that I created: (PSCFV 11530) This bug has been fixed. https://github.com/PrestaShop/PrestaShop/commit/383bd3a8e35c1fb08ba0beae3cdcc4457481d139 When I go to the link, I see some code that looks like it might have been modified? I'm not a programmer so I'm not sure what I am seeing. Is there some way to download and install this "fix" onto my website? Or do I have to wait until the fix comes out in a release? Any thoughts will be appreciated. Thanks Frank Carey

This issue has been fixed. I created a BUG REPORT - PSCFI-2597. In that report you will see that Mark Sullivan provided the information for the fix. The Prestashop team says that it will be included in the next release. If you don't have 1.4.4 yet you can include the fix in your version by following the instructions that I added near the end of the BUG REPORT. Good luck.

Fabien, Since I first started this thread, I have recently been able to get the UPS module working. However the prices are not correct when compared to the UPS web site. I'm sorry, I should have updated this thread earlier. Anyway here's the info as to how it is working on my site. 2 lbs from 86336 (AZ) to 12901 (NY) UPS Prestashop Difference Ground: 13.82 12.15 -1.67 2 nd day air: 42.08 39.93 -2.15 next day air: 82.50 80.35 -2.15 The interesting thing is that the dollar difference amounts above are always the same no matter where the destination is OR what the weight is. The differences are always 1.67 and 2.15. For my usage that amount is not really too significant so I have left the UPS module installed. Yes, I am using the UPS 64 x 64 image for the icon when checking out. The one that comes with the module is way too large so I modified it to the smaller size. It may be possible that the changing of the image size has affected the carrier ID, and that might be what is causing the price differentials. I'll try to test it sometime. Frank

The UPS module that I reported the pricing problems on was in 1.4.3 Now I have upgraded to 1.4.4 and the UPS module doesn't work at all. I have been resetting, configuring, and reinstalling the module for the past few hours. Only one time did I get any shipping charges. After I had changed the "all items in one package" to "split one item per package". Then I went back to Carriers and uploaded a 64x64 UPS logo image to each option so the image will not be so large. Then it stopped working altogether again. Now no matter what options I try I can't get it to show shipping charges again. Any thoughts will be appreciated.

I've been doing some more testing of the UPS and USPS modules in Prestashop 1.4.3 Now I'm seeing incorrect pricing for the USPS(USA Post Office) module. I ran 2 tests to calculate shipping charges on the USPS web site: Test 1 - I used Select shape = PACKAGE (this size is limited to 12" x 12" x 12" or less) Test 2 - I used Select shape = LARGE PACKAGE (this is for any side greater than 12") Here's my test info and results: Prestashop: my product (package) is set at: Size: 48" wide x 12" high x 24" deep. Weight: 20 lbs Results: Prestashop shipping charges at checkout: Parcel Post: $25.51 USPS costs for Test 1 (PACKAGE) Parcel Post - $25.51 USPS costs for Test 2 (LARGE PACKAGE) Parcel Post- $107.16 Conclusion: - USPS returns 2 different prices depending on the package size. Prestashop only returns one price - the lower price. - If I were to take this package to the USPS they would charge me the higher amount because of the size of the package. So if I had only charged my customer the "Prestashop" price then I would lose $81.65. - It appears that Prestashop shipping charges are ONLY correct for packages 12" x 12" x 12" or less. Almost all of my packages will fall into the LARGE PACKAGE category so to me this is a serious problem. I will submit this as a bug report. Thanks Frank

I did some more experimenting with the UPS module. Here's what I found: - The charges seem to be influenced by the SIZE settings on the INFO page of each product. So far I have been entering the sizes for each product on the INFO page. However I have a product that has 3 different sizes so I did NOT enter any sizes for this product on the INFO page. The Prestashop UPS charges came back correct! Yeah...almost. However I noticed when checking the UPS website that the prices on Prestashop were correct only when I checked a COMMERCIAL receiving location on the UPS website. When I changed it to RESIDENTIAL the prices on the UPS website were HIGHER - from about 3% to 15% higher. Most of my shipments will be going to a RESIDENTIAL location so I need the prices to be correct for this type of location. - Question: if I leave the SIZES out of the product INFO page will it affect anything else in Prestashop? - Also: however that still leaves the difference in pricing between RESIDENTIAL and COMMERCIAL? - I'm wondering if there are any specific setup instructions that might address these issues? - I also noticed that when I check a shipping cost on the UPS website using "Quick Time and Cost (Package), that it does NOT ask me for the package dimensions........only the WEIGHT. However as I mentioned it returns the shipping charges based on shipping to a COMMERCIAL location. - When I use the UPS shipping calculator - "Detailed Time and Cost" that it does require me to input the package sizes. Then the returned shipping charges are different. CONFUSING.... It looks like there are a lot of variables to be considered when trying to ship via UPS. Thanks Frank

Thanks for the input. I took a look inside upscarrier.php and I see quite a few references to "width". I'm a little hesitant to try to modify this file because it is one of the core Prestashop files and might get overwritten on an upgrade. Also my php skills are very limited. I'm new to Prestashop so please forgive me if I am not understanding some of its workings. I also think that the UPS module should work without having to be modified. I did do some more experimenting today. In the UPS Configuration I assigned the package setting to my 'Categories' and a couple of products in my Home category. It changed the UPS pricing. For the products inside Categories it lowered the prices considerably. Actually now they are LOWER than the UPS web site by a few dollars. However the products that are not in a Category are still at the 3 times + pricing. Very strange. Also I tried changing the Packaging from 'Package' to UNKNOWN, just as a test and it would not accept UNKNOWN even though it is one of the choices in the drop down box. Maybe Fabien will have some thoughts. Thanks Frank

Fabien, Thanks for replying to my problem. I have used both settings. All items in one package and split one item per package I am receiving the same charges for both settings. One interesting note, when I first set up the UPS module some days ago I received some numbers that were quite a bit higher than the UPS website, so I changed this setting from Split to All and the numbers came back a little LOWER than the UPS website. Since they were a lot closer to the actual numbers I left that setting and went on to finish setting up my site. Then yesterday I noticed that the numbers were coming in higher again. So I tried changing the Split/All setting and now it has no effect. Here's my test info: From zip code: 86336 To zip code: 12901 Weight: 20 lbs Price from prestashop: $100.29 Price from UPS website: $33.22 Note: the USPS module returns the correct charges. I have the feeling that I am not setting something up correctly, however I have tried everything I can think of. Thanks Frank

I am in the United States and I have installed the UPS shipping module in my new 1.4.3 site. However it is returning charges that are 3 or more times the cost that they should be. I compared my Prestashop charges to the UPS web site and they are way off. My USPS (USA Postal Service) module works just fine so I think it is something with the UPS module or its setup. I've gone through the configuration of the module a couple of times and can't see anything wrong. However, I'm thinking that I may be setting something up incorrectly, although I can't seem to find any incorrect settings. Any thoughts would be appreciated. Thanks Frank

I just sent the .htaccess file to you. Thanks

Thanks for the reply. I did a new clean installation of 1.4.3 (twice). And each time it works correctly up until I enable "Friendly URL". Then it fails consistently. When I disable "Friendly URL" and regenerate the .htaccess file it starts working correctly again. I just submitted a bug report and I included a copy of my .htaccess file with the report. If you would like to see a copy of the .htaccess file just let me know and I will send it to you. I have looked at the file however the entries are beyond my programming abilities. If you want to check out the bug report I submitted you will also see the particulars about my hosting provider...etc. For me, I can create the problem every time just by turning on Friendly URL. I'm wondering if it is some combination of my hosting provider (GoDaddy), my browser (IE8) and the URL rewriting code ? Thanks for your interest, I'll be glad to try any suggestions you might have. Frank Carey

Prestashop version: 1.4.3 My Host: GoDaddy.com using Linux I was able to locate the cause of the problem. When I check "Friendly URL" in the .htaccess Generator and regenerate a new file, it breaks the "Login In" function and also breaks the ability to check out as a Guest.......or to check out as a regular customer. I believe most of the other Prestashop features still work however I have not tested them all. I talked to GoDaddy tech support and they told me that they DO allow URL rewriting. They looked at my .htaccess file and were not able to see anything obviously wrong. I have turned off the Friendly URL feature for my site and everything seems to be working OK. I will submit a bug report for this issue Thanks Frank

Thanks for responding with those suggestions. I did as you said and there is still no change. I receive the same errors as I originally posted. You asked if I had made any changes before it quit working. I did NOT make any changes to any of the code in any of the files. Yes, I did make changes, such as adding products, adding attributes, and adding combinations to my products. Basically only one product that I was using as a test/learning product. Unfortunately, I don't remember the exact change I made just before it quit working. Unless you have any more suggestions, my next plan is to reload v1.4.3 using the upgrade instructions. Thanks again for your help.