GurdeepMLC

No I never meant placement Lol! I meant before applying the herfix, one must delete the cache files before hand

You must replace the smarty folders from your site with ones from a back-up or new prestashop download. The ones that you have now are altered. Ahh - so you have to delete the cache first before applying the herfix?

Hi guys, even after applying the fix we were still getting the error/warning with our virus scanner. To resolve this make sure you clear the cache files for your theme: root\themes\themename\cache delete everything except index.php

We're having the exact same issue at our end! Prestashop fixed it last time but we had to reinstall our shop. Maybe its a permission for another directory, file or folder?

Update: 19/07/2011 I looked at our Error log for the server. Very strange my finding - perhaps a BUG with the: Back Office > Preferences > Image > Regenerate thumbnails Utility When I ran this command, it seems to have deleted the "admin" folder in "root/img/" - because the log showed that the folder & images could not be found. So I checked the directory structure with a fresh install and the folder was missing from our existing install (and nobody deleted this manually!!). Fixed this by copying the folder over again. This is very strange - I've tried to replicate the issue but it doesnt seem to create the same result (deleting folders/images). I suspect that with whatever happened, it also deleted the images generated by prestashop for our product catalog (xxxx being the original image name): xxxx-small xxxx-medium xxxx-large xxxx-thickbox xxxx-category xxxx-home xxxx-large_scene xxxx-thumb_scene the original image "xxxx.jpg" exists in the folders. I think I'll have to reimport our images for our inventory... only fix

Hi there, We are having an issue with our prestashop. the backend is missing some of the pictures/images for icons (see attachment). We are also experiencing a similar problem problem with our front end and product pictures!