I've been involved since 2007 shortly after the inception of Prestashop. I'm not begrudging developers making a living, I'm just comparing the community how it was and how it is now. Also, one has to look at the core functions of other e-commerce platforms in contrast to PS. We all exist in an elastic market, especially when it comes to e-commerce platforms. The core functionalities of Prestashop have been hobbled in comparison to how it was. Also, there is no denying the Frankenstein nature of v7.1 coding which it is reported was hurried to market after a very long time of stagnation.
I sat until 1:00am trying to create a product with combinations, my last before going live, and continued to get a " ... Can't save your settings" error message. This is a known issue which has not been addressed by PS, and I may say, inexcusable as it is a core functions. And yes I did clear the cache etc. etc. to no avail.
My other post is a simple question about product thumbnails posted maybe 10 days ago and no response. Surely, even that is below the low bar of support you believe the Community version deserves.
And, true to form you use your time to berate and not to assist on a simple issue.
You've confirmed the Prestashop culture and ASAP I'll be migrating all my sites to Woocommerce where online assistance to simple issues is available with a simple Google search.
I'm fully prepared to pay for customisation, but not for broken or hobbled core features.
I empathize - trying to secure a larger piece of a shrinking market is hell.