ingenium13

A lot of my customers have run into an issue over the past several months. It's turned into a fairly significant percentage that's affecting sales. We get emails daily about it from new and repeat customers. They're saying that when they try to checkout, they can't check the box to agree to the terms and conditions. That they check it and nothing happens (ie, the payment methods don't appear), so they can't finish checking out. It's as though the javascript isn't running. I eventually determined that they were all using Safari (usually iOS, but sometimes OS X or iPad), and when they switched to another browser it worked. This appeared out of no where, and we hadn't upgraded Prestashop or any modules for months before it began happening. I've tried replicating the issue locally with the latest version of Safari on OS X, iPhone, and iPad, but it always seems to work. I've had friends and colleagues try it, and it works for them as well. The customers with issues are all insisting that Javascript is enabled and that they aren't using adblocking. I'm running Prestashop 1.6.1.23, but I also had the issue with 1.6.1.18. I upgraded in the hopes that it would fix it, but it didn't. My theme is basically stock, with only a couple minor modifications (only for layout on the homepage, no changes to any other sections), so it seems unlikely that this would be the culprit. I suspect that Apple changed something in Safari that is somehow preventing the javascript from running correctly to display the payment methods? Has anyone else experienced this, or have an idea of what might be the reason or a possible fix / work around?

Using the stock default-bootstrap theme on Prestashop 1.6.1.18, when a logged in customer sends a message via the contact form and selects an order from the dropdown, it does not populate it in the email that's sent. It always says "Order ID: -". I had the same problem on Prestashop 1.6.0. Is there a way to figure out what's causing this or to fix it? Also, these emails to me always have my shop name as the from address, whereas on 1.6.0 it used the shop email address but filled it in the name with the customer's name. This was useful to lookup their order or at least address them by name when responding. With the current setup, I have no way of knowing the customer's name without looking up their email address in the Customers section of the backoffice. Is there a way to fix this?

I recently upgraded my Prestashop installation to 1.6.1.18. I noticed that when a customer views their order history and selects an order to view the details, the details load at the bottom of the page, but it doesn't scroll to them. I switched to the default theme (default-bootstrap), and the problem is still there. It seems that the javascript function "scrollTo" is not working in Chrome 64 for Desktop or Android (or else it isn't getting called). It likely affects older versions of Chrome as well. When I tried it in Firefox however, it works. It doesn't scroll right away, it takes 2-5 seconds, but it does scroll. Is this a known bug? Why does it work in Firefox but not Chrome? Is there any way to fix this? Nothing shows up in the Chrome developer console to indicate what the problem may be.