SantieM

In all honesty none of these solutions have worked for me to date... I did, however, manage to find a different solution to allow me to live with it all. I turned off the cache in Prestashop totally. As long as the cache is off, I have no problems, orders are placed as normal, products can be edited, edits are not re-written and nothing is wrong. But the moment I turn this back on again, I get the exact same set of problems and Prestashop goes to all hell. My site is now much slower, but at least the customers are not beating down my door, furious about problems with orders!

I don't think this is the answer... I just checked mine and Combinations are set to Yes, because I have always been using that feature... The search continues! Any more suggestions to try?

This is not the case with my shop. Just checked my email settings again and I already use PHP...

I am also still getting this same problem and have now even started looking towards getting help from one of the Prestashop partners, as I am getting zero responses from PrestaShop themselves after numerous emails... What I cannot understand is why there are so many users with this problem, but it seems as though Presta just doesn't care about fixing it.

I have tried doing this, but to no avail. I am still getting orders that are placed with no items in the order, and the order status not being updated. This is so frustrating.

I have now literally tried everything above and I still have the same problem on our install of Prestashop v1.6.1.7 We recently upgraded to 1.6.1.7 and have been having problems since. The main concern is that sometimes when a customer places an order, the order comes through as a blank order without any products and no product status. The products can then still be found in the customer's cart, and the order can be done manually through the back office. This does not happen for every order, or for every customer, but happens sporadically. Originally this only happened with orders placed using the PayFast payment module, so we uninstalled that, but after trying to re-install it, were unable to re-install the PayFast module. When we tried to re-install PayFast, we got the error: This module is already installed. (When I tried to install it again the next day to get the error message to post here on the forums, however, the module installed as per normal, without any modifications made to the system at all!) After having problems installing PayFast, we then decided to go over to a new payment module to accept credit cards, but while we are waiting for the new details on that profile to be registered, we got a few new orders placed via Bank Wire, and it now has the same problem of the order being placed by the customer, but in back office it shows up with an order number and no products associated to it. I have contacted these customers and it seems that these three all use the ios operating system. (Perhaps a coincidence though!). The customers also never get the email from Prestashop stating that their orders are complete and in their customer profiles, they see the order with the correct total, but no items on it. In our back office Logs, I get the error: Frontcontroller::init - Cart cannot be loaded or an order has already been placed using this cart This error's severity is a 4 for all of the orders that are placed with this problem, but a 1 for every other order being placed. Installation type: Update PrestaShop version: 1.6.1.7 Theme: Default Bootstrap Code: All original, only modifications: HomeCategories and PayFast modules installed Hosting: Afrihost PHP version: 5.6.24 MySQL version: 5.6.33 Browser(s) concerned: Chrome / Mozilla / Edge / Chrome Mobile (Only browsers tested) If anyone has any answers as to why we are getting blank orders placed, and a way to fix it, I would be very grateful! Currently I have disabled all non-Prestashop modules and overrides as another member has suggested on my original thread. Our website URL is: http://www.jizni.co.za Frontcontroller::init - Cart cannot be loaded or an order has already been placed using this cart

That is exactly why I started a thread on the forum in the hopes of getting help on the problem. The solutions that I found online do not work. Interestingly enough, there seems to be a common factor with all of the customers who are getting this error - they are all using ios.

So I followed the suggestion to disable all non-Prestashop modules and overrides and everything went well... Until I logged in today and saw that we had two orders placed again by two different customers, ordering different items, with the same original problem. This is how the orders appear in my order list: When I go to the actual order, the total shows, but there are no products showing. In the Log, I get this error: Frontcontroller::init - Cart cannot be loaded or an order has already been placed using this cart

Thank you, that order went through smoothly and is showing correctly. I have disabled the Non Prestashop modules and overrides as instructed, and thus far have not had this error happen again. Will report back if it returns.

Thank you for the suggestion. Have uninstalled and disabled PayFast, but will try it this way. We had the same problem with PayFast uninstalled this morning. When a customer places an order, even with only the standard bankwire payment option, it sometimes gets placed with the correct amount, but no products showing. In the field where there would normally be an order status, it is also blank. (Waiting for Bank wire Payment or so forth --> now shows blank) Also, when I place a new order for this customer, I get a blank white screen and the order then gets placed with the same correct total, no order status and no products shown. Only after a few tries do I manage to fix things for this customer. (Does not only happen to one customer, but a different ones. Also does not happen for every order placed, as some orders come through fine.) Also, Error Reporting is currently turned on, with nothing new reported on any page, even when I get the blank white page when creating an order.

The newest blank order that we received does not even show the items in his cart anymore. The order is just placed as a blank order with no products and I now have no way of finding out what the client tried to order other than contacting him directly.

In the end we decided to can the update and move to a different server to run the test again. The upgrade on the test site went smoothly on the new server and so we decided to upgrade the live site too... What a big mistake! Everything looks fine, but we are still riddled with issues - one of which I started a new topic for today...

Hi there. I am hoping to find some solutions to a problem that we are experiencing. We recently upgraded to 1.6.1.7 and have been having problems since. The main concern is that sometimes when a customer places an order, the order comes through as a blank order without any products. The products can then still be found in the customer's cart, and the order can be done manually through the back office. This does not happen for every order, or for every customer, but happens sporadically. Originally this only happened with orders placed using the PayFast payment module, so we uninstalled that, but are now unable to re-install the PayFast module. When we try to re-install PayFast, we get the error: This module is already installed. (When I tried to install it again today to get the error message to post here, however, the module installed as per normal, without any modifications made to the system at all!) After having problems installing PayFast yesterday, we then decided to go over to a new payment module to accept credit cards, but while we were waiting for the new details on that profile to be registered, we got a new order placed today via Bank Wire, and it now has the same problem of the order being placed by the customer, but in back office it shows up with an order number and no products associated to it. Installation type: Update PrestaShop version: 1.6.1.7 Theme: Default Bootstrap Code: All original, only modifications: HomeCategories and PayFast modules installed Hosting: Afrihost PHP version: 5.6.24 MySQL version: 5.6.33 Browser(s) concerned: Chrome / Mozilla / Edge / Chrome Mobile (Only browsers tested) If anyone has any answers as to why we are getting blank orders placed, and a way to fix it, I would be very grateful! Thank you in advance. Our website URL is: http://www.jizni.co.za

Hi there. I have recently updated to Version 1.6, but since then have had only problems with this site. We run both a complete webstore and a dummy site to run tests on, and decided to try the update on the test site first, just in case something went wrong. The live and working site is: http://www.jizni.co.za While our test site is: http://www.firearmfanatics.co.za/shop The two major problems that I am having after the update, are as follows: Each and every category now shows the same products. This differs depending on which category you go to first. If for instance you go to clothing as your first category, you can go to any other category and it will also show you all of the items in clothing. The database is the same (just older) as the live site, and the products were showing up and working correctly before the update. Also, there always shows a wrong number of products right above the option to change the view from list to grid, when you open the category. (It shows there is 1 product, or there are 0 products, which is always incorrect for the number of products in that category! This can be confirmed by checking on the live version of the site.) When I open any product, or category, there is a panel on the left that shows CATALOG with a few options to sort by (Hand, Cant, Kydex...). I need to remove this bar, but have yet been unsuccessful in doing so. Any help on the matter would be greatly appreciated, as this is driving me insane.