larsmarco

I have a problem with my backoffice. I have experienced that some customers does not get any order confirmation (and any other order updates), when they have made a purchase on my shop. I use the Warehouse theme, but their support says that my issue is not theme-related. I guess the problem is related to the fact that some customers do not get directly linked to the order in backoffice. (attached I have made a pic, to try to explain the issue. The black boxes in the pic shows the orders which did not receive any order information) Prestashop version: PrestaShop™ 1.6.0.9 URL: www.jewelier.dk I appreciate your help, and really hope you can identify any problems on my shop. Thank you in advance. Best Regards Lars Marco We will answer as soon as possible.