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Ana Hsu

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    Ana
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    Hsu

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  1. Ana Hsu
    The domain added is thw WITHOUT www. I tried many times, but I can't change it... I will contact with support, Thank you very much! Ana.
  2. Ana Hsu
    For Select.at, My SEO setting~ Thanks a lot!
  3. Ana Hsu
    Hi selectshop.at I tried to add the www. A-Record (A-Host at Godaddy), but the system goes error message: "the specified CNAME already exists in the zone. A-WWW" (please view attached image 1) So I pasted this topic to Godaddy support, and they say that they need the instructions of DNS settings for proceed. Even when I give them the documentation page, they doesn't understand exactly what should do..... (Conversation attached@ image 2 & 3) I tried by my self, deleting the CNAME and including the WWW A-Host like your DNS setting, and system shows will update in one hour, but it passed half day and it's not working until now..... (please see image 4) PS: I couldn't add my domain www.XXXXXX.com at prestashop "add domain function" yet... when my DNS settings is correct, I will be able to do it? Hope your reply Thank you!!
  4. Ana Hsu
    sorry I was looking for the attach options everywhere... and now I know why I haven't see it.. here is the attachment~ Thank you very much!!
  5. Ana Hsu
    Hi Selectshop.at Thank you very much for the fast reply!! I'm sorry, I haven't clarify that the Domain whit the www. prefix takes me to prestashop home site~ That is because I thought it's not DNS problem.. In that case, I have to check the DNS setting with my Domain admin (Godaddy) and then try to add my domain including the www. prefix, right? I'm attaching my DNS settings, can you please check where can be the problem? I really appreciate your help!! Thanks again Ana. https://www.facebook.com/photo.php?fbid=10204413340109841&set=pb.1121110178.-2207520000.1432983422.&type=3&src=https%3A%2F%2Ffbcdn-sphotos-a-a.akamaihd.net%2Fhphotos-ak-xfp1%2Fv%2Ft1.0-9%2F1890988_10204413340109841_5001329012186347694_n.jpg%3Foh%3D2dc794bbc3e27f5c4d3d344ca295c7d8%26oe%3D560C81E6%26__gda__%3D1438701494_71a526dca39251522f8b447002bdcb24&size=797%2C772 https://www.facebook.com/photo.php?fbid=10204413339949837&set=pb.1121110178.-2207520000.1432983422.&type=3&permPage=1 https://www.facebook.com/photo.php?fbid=10204413339229819&set=pb.1121110178.-2207520000.1432983422.&type=3&permPage=1
  6. Ana Hsu
    Hi Everybody, I read at the documentation that if I need my store to be available both through its raw domain name and it's www-prefixed version (for example, my-store.co.uk and www.my-store.co.uk), I have to add the domain name with the www. in the "Store details" page of my store.. But I tried many times, and the page always shows: This domain name is already registered. Which is not real... I only succesfull added my domain name WITHOUT www. prefix. Using my tickets I asked about the trouble with support, and haven't get a solution.... they answer that is DNS setting problem..... but I had already done the settings before and actually my domain without www. is working fine......... (doc.prestashop.com/display/CLOUD/Managing+domain+names) I've read all posts about Prestashop Cloud and haven't find an concrete solution, Please, can anybody help me with this trouble? Thank you very much!! =D Greetings~ Ana.
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